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Shipping & Returns

Shipping

We can shipping to worldwide.
You can choose whichever method suits you best when you place an order. The following is a list of the different international carriers available on Shopokey estimated time in transit, and where tracking services can be located. Shopokey is currently working on some more shipping options, and the day it's available we will tell all our Shopokey customers.

Time of transit varies depending on where you're located and where your package is coming from.

Carrier Name
Estimated time in transit from China to USA
Tracking Services
DHL
2-4 days
UPS
2-4 days
TNT
2-4 days
Fedex
2-4 days
EMS
7-10days
Air mail
7-10days
Customs clearance can increase the delivery time if your package is held up by customs officials.
International shipping costs are based on a combination of the following:
* Weight and dimensions of package
* The location the seller is shipping from (city, state, country or region)
* The location the seller is shipping to (also called the destination country or region)
Therefore, costs may vary greatly depending on what, where and how the seller is shipping, and can be considerably higher for international destinations.

Generally, buyers pay additional costs that may apply such as duties, taxes and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. Your package will arrive at your door, but then you might need to pay extra international fees.

Note : Time of transit varies depending on where you are located and where your package is coming from. For some of a places, not covered by the shipping company, the delivery time may be delayed a few days. Thanks for your understanding!

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. shipping methods other than DHL, UPS, TNT and EMS.

Returns

Non-defective product(s)

Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization).
Should you open the package, but do not want to accept the received product(s). Having a RMA number from us is necessary and a 10% restocking fee will be charged.
We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.

Defective product(s)

All our products have a one-year warranty. Defective products may be replaced if returned a year since the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting a RMA number. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
Defective products must be returned within 30 days since the issue date of RMA. Otherwise, no replacement or refund will be made.
If the warranty expires or products are misused, it will be declared void.
The original shipping, handling charges and return postage will not be refunded.
It is not acceptable to bring the defective item for exchange in person.
RMA Procedure

After receiving the products from us, please keep the package and enclosed documents properly. It is because they are all necessary to provide if you return defective product(s) in the future.
Call or email our customer service department for a RMA number. It would be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.
Repack the original package with everything received, including enclosed documents. Missing of any original components may incur a refusal of exchange or refund from us.
Please write the RMA number clearly on the outside of package and send it back to us. We will not be responsible for any consequence caused if customers do not mark the RMA as requested. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss that you may suffer.

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